Australia Standard Delivery - FREE on orders over $70
or $10 on orders under $70.
2 - 4 business days for delivery to: NSW, VIC, ACT
4 - 7 business days for delivery to: SA, WA, NT, QLD, TAS
Orders will be despatched by courier, a signature is required.
Australia Next Day Delivery (Brisbane, Melbourne and Sydney) - $15
Orders will be despatched by courier, a signature is required.
Available on orders placed before 10am (EST) Monday - Friday. Orders will be despatched on the same day and delivered the next working day. Subject to card authorisation and stock availability. Orders placed between Friday - Sunday will be delivered on Tuesday.
New Zealand Delivery - $20
Please allow 3 - 5 working days for delivery. Orders to New Zealand may be subject to additional fees due to national customs regulations. Please visit www.whatsmyduty.org.nz to find out more.
Please note: We do not dispatch or deliver at weekends or public holidays. Unfortunately we are unable to deliver orders containing hazardous goods to PO boxes and we are unable to deliver to military bases.
Tracking details for your order will be included in your order confirmation email (registered customers will also be able to locate these details from within their account area once despatch has been confirmed). Alternatively, please contact customer service on free call 1-800-468-318 or email us at: firstname.lastname@example.org.
All deliveries will be made via courier service where a signature is required. Please ensure that there will be somebody available at the delivery address to provide this. If there's a safe place where your order can be left, please add the details on the delivery instructions during checkout.
In the event that you should miss your scheduled delivery, the courier should leave a notification card and re-attempt the following working day. The courier will attempt delivery of the order on 2 consecutive working days, unless they are instructed by the recipient or a member of our Customer Service team to hold for a future delivery date. Should the courier be unable to complete delivery after the 2 attempts have been made, your order will be returned to us. In these cases Molton Brown reserve the right to charge you again for any return and re-send costs that we incur.
Please note that changes of delivery address will need to be made via the Customer Service team.
Please note that Molton Brown cannot be held responsible for late/failed deliveries for reasons outside of our control i.e. in the cases of adverse weather conditions.
In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.
Please click on the links below to view relevant delivery information:
Where goods are simply unwanted and notification is received after 7 days, we will be delighted to offer an exchange to the value of the goods within 28 days of you receiving the goods.
In this instance, please notify us of your intent to return the goods in writing, or by email to email@example.com. Items must be unused and in a perfect resalable condition, accompanied by a valid order reference. Molton Brown are not liable to cover costs of returned goods where the items are simply unwanted or no longer required.
Once the 28 day period has passed we have the right to refuse exchanges of any unwanted items.
Should you experience any issues with your order, please contact our Customer Service team on free call 1-800-468-318 or via email at firstname.lastname@example.org. Our lines are open Monday to Friday 8.30am-5pm.
Faulty/ Damaged Goods
If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. Please contact our Customer Service team on free call 1-800-468-318 or via email at email@example.com. Our lines are open Monday to Friday 8.30am-5pm. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stocks are no longer available.
Should a replacement not be required please notify us and we will refund the cost of the damaged products. Please note that it may be necessary to provide photographic evidence of the damaged goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review investigation.
Where goods are believed to be faulty, please notify us of your intent to return the goods in writing, by fax or by email. All goods believed to be faulty will be required for Quality Review. Once this item(s) have been received, a Quality Review Investigation will take place which can take 5-7 working days to complete. Correspondence will be made directly with the customer.
All returns should be wrapped securely in the same packaging in which the items were originally received, with the order reference clearly displayed on the exterior.
Our return address is:
Molton Brown Returns
Kao Australia & New Zealand
1A The Crescent
If the original packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund/ exchange for damages caused by insufficient packaging.
We recommend that a proof of postage is obtained for your return, in the unlikely event that we do not receive the parcel.
Orders which have qualified for a free gift with a purchase and where all or part of the order is being returned for a refund, the free gift must also be returned in order for the credit to be performed.
Orders which have qualified for a free gift with a purchase and where all or part of the order is being returned for an exchange, the free product must also be returned in cases where the value/ type of the exchanged items no longer meets the criteria requirement to qualify for that promotion.
Where an order has qualified for a discount to be applied to a product this discount shall no longer apply if upon returning part of the order the resulting value is below the threshold for the discount to apply. The discounted products must therefore either be returned or they shall be charged at the full retail price.
Where the goods have been received as a gift, items may be exchanged for alternative products.
Where a refund is due, this will be processed onto the credit/ debit or via Paypal with which the purchase was made, within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank.